FAQs
What types of products does SheGlows offer?
SheGlows specializes in a curated selection of natural skincare products, including rejuvenating serums and nourishing body oils. Our products are designed to enhance your skin's radiance and overall health while adhering to clean ingredient standards.
Are your products suitable for all skin types?
Our natural skincare products are formulated to be gentle and effective for a variety of skin types. However, individual reactions may vary. It is advisable to conduct a patch test before using any new product extensively, especially for those with sensitive skin.
What is your commitment to sustainability?
At SheGlows, we prioritize sustainable practices in our product sourcing and packaging. We are committed to using clean ingredients that not only benefit your beauty routine but also support a healthier planet. Our packaging is designed to minimize environmental impact.
How can I track my order?
Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment through the provided link in the email.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us at Support@sheglows.com to initiate a return.
Do you offer international shipping?
Yes, we offer international shipping. Please note that additional customs fees, taxes, or import duties may apply and are the responsibility of the customer. Delivery times may vary based on the destination.
What should I do if my order is damaged or incorrect?
Upon receiving your order, please inspect it immediately. If you find that your item is defective, damaged, or incorrect, contact us at Support@sheglows.com as soon as possible so we can address the issue promptly.
Can I change or cancel my order after it has been placed?
Once an order has been processed and shipped, we are unable to make changes or cancellations. If you need to modify your order, please contact us immediately after placing it, and we will do our best to accommodate your request.
How long does shipping take?
Shipping times vary based on the selected shipping method. Standard shipping typically takes 5-14 business days, while expedited shipping takes 2-3 business days, and overnight shipping is available for 1 business day delivery. Please note that these are estimates and actual delivery times may vary.